Privacy Policy ez8 — Our Commitment to Protecting Your Data

Ez8 ("we", "the ez8 platform") respects the privacy of every user and member on our platform. This Privacy Policy ("Policy") describes in detail how we collect, process, store, and protect your personal data when you use the ez8.im website, the ez8 mobile app, and all related services.

This policy applies to all users of the ez8 platform, including unregistered visitors, registered members, and active users. We manage your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

By registering an ez8 account or by continuing to use our platform after any updates to this Policy, you give your consent to the collection and use of your personal data as described herein.

Ez8 only collects data that is genuinely necessary to provide our platform services safely and effectively. Below are the categories of data we collect:

We never collect data that is irrelevant or beyond what is necessary for the stated purpose. Sensitive information such as full credit card numbers is never stored directly in ez8's systems — it is processed through certified, secure third-party payment gateways.

The data we collect is used for the following purposes only, and not for any other purpose without your consent:

• Account management: Creating and maintaining your ez8 account, including the identity verification process required to ensure platform security.
• Financial transaction processing: Processing deposits, withdrawals, and any other financial transactions you carry out on the ez8 platform securely and efficiently.
• Security & fraud prevention: Monitoring account activity to identify and prevent unauthorised access, fraud, and any activity that violates ez8's terms of use.
• Legal compliance: Meeting applicable legal obligations, including anti-money laundering (AML) requirements and KYC requirements set by the relevant authorities.
• Service improvement: Analysing usage patterns in aggregate (not individually) to improve platform performance, introduce new features, and deliver a better user experience.
• Service communications: Sending you important notifications related to your account, security updates, and relevant service information.
• Responsible gambling: Monitoring gameplay patterns to identify early signs of problem gambling and provide appropriate support when needed.

Ez8 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data is only shared in the following limited circumstances:

• Contracted service providers: We work with carefully selected third-party service providers — such as payment processors, identity verification service providers, and cloud infrastructure providers — who require access to certain data to perform services on behalf of ez8. All such service providers are bound by strict confidentiality agreements.
• Legal requirements: We may disclose your data when required to do so by law, court order, or a valid request from Malaysian law enforcement agencies or government authorities.
• Protection of ez8's rights: In situations where disclosure is necessary to protect the rights, property, or safety of ez8, our members, or the public — for example, in cases of suspected fraud or serious security threats.

In all of the above data-sharing scenarios, ez8 ensures that only the minimum necessary data is disclosed, and that all data recipients are subject to data protection obligations equal to or stricter than ez8's own standards.

Ez8 continuously invests in its data security infrastructure and practices to ensure your personal information is always protected to the highest achievable standard.

• 256-bit SSL encryption: All data transmitted between your device and ez8's servers is protected by 256-bit SSL encryption, the gold standard in online security.
• Encryption of data at rest: Sensitive data stored in ez8's databases is encrypted using modern encryption algorithms, ensuring it remains unreadable even in the highly unlikely event of a security breach.
• Two-factor authentication (2FA): ez8 supports and encourages the use of two-factor authentication on all accounts to provide an important additional layer of security.
• Continuous security monitoring: An automated monitoring system operates 24 hours a day, 7 days a week to detect any suspicious or unusual activity on the ez8 platform.
• Strict internal access controls: Only ez8 staff who require access to specific data to perform their duties are authorised to do so, and every access is logged and audited on a regular basis.
• Periodic security testing: ez8 conducts regular penetration testing and security audits by independent experts to identify and address any potential vulnerabilities.

Ez8 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit the ez8.im website.

We use cookies for the following purposes:

• Essential Cookies: Required for core platform functionality, including login session management and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting aggregate, non-personal information about how users interact with our platform to help us identify the most visited pages and improve overall performance.
• Preference Cookies: Remembering your preferences and settings — such as preferred language and display settings — so you do not need to reconfigure them each time you log in.

You can manage your cookie settings through your internet browser settings at any time. However, disabling certain cookies may affect the functionality of some sections of the ez8 platform.

In accordance with Malaysia's Personal Data Protection Act 2010 and international best practices, you have the following rights regarding your personal data held by ez8:

Ez8 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations — whichever is longer.

• Active account data: Retained for the duration your account remains active and for the post-account-closure period required by legal and compliance obligations.
• Financial transaction records: Retained for the minimum period stipulated by applicable Malaysian financial and tax laws.
• Security log: Retained for the period required for the detection and investigation of security incidents.
• Marketing data: Retained until you withdraw your marketing consent or request deletion, whichever comes first.

When data is no longer needed and there is no legal obligation to retain it, ez8 will securely delete or anonymise that data using industry-accepted procedures.

The ez8 platform is exclusively for adults aged 18 and above. We do not knowingly collect personal data from any individual under the age of 18.

Should ez8 discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe your child or any underage individual has registered an ez8 account, please contact our support team immediately via live chat so that the appropriate action can be taken.

Ez8 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. Material amendments will be communicated to members via an in-platform notice or email at least 14 days before taking effect.

The "Updated" date shown at the top of this page indicates when this Policy was last amended. We encourage you to review this Policy periodically so you remain informed about how we protect your information.

Your continued use of the ez8 platform following any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account before the effective date of the changes.